Isabelle Côté Guest Logistics
Cruises | Hotels | Airports
Freelance operational expertise & support
On-site specialized operational training
100% on-site support bespoke to your specific needs, your timeline and your budget.
SERVICES
On-demand operational support
Need to add one to the team just for a few weeks or a few months?Your current manager leaves you with short notice?
Want your team to develop a global vision of your operations with some dedicated coaching on the field?
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On-demand operational support includes (but not limited to):
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Pre & Post programs implementation (hotels & airports hospitality desks operation's roll out)
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Shore operations & turnaround management (manifesting, debark & embark preparation, on-site leadership, correspondence with cruise lines, etc.)
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Assessment and improvement of shore operation's SOP aligned on cruise line's highest standards
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Shoreside team global development (who does what, before and after you in the process)
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Challenging situations management & coaching (complaints, issues)
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Additionnal field or virtual operational support post-contract available upon request
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Reach out to learn how I can help according to your specific needs and budget.
On-site training specialist
Want your team to create experiences that will have a positive impact, ensuring each guest journey starts and ends with a wonderful ashore experience? Skill your team with this unique on-site training approach!
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On-site operational training includes (but not limited to):
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Pre-operational assessment of training needs
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Customized training plan per cruise line's systems & standards (including all C19 mandatory protocols)
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On-site training / reinforcement of skills (Unique approach, coaching throughout the "live" operations to ensure understanding and application of concepts)
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Full post-operation report and identification of the "shining stars" of your team
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Additional follow up visits and training/coaching sessions can be booked upon request
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I prepare helpful tools and I present the information in a simplified and an intelligible way for all to become subject matter experts in no time!
Empower your team, on your time frame and budget.
ABOUT
I often say I am a "citizen of the World". I don't own a house; my suitcase is always packed and ready and (believe it or not) I can be ready to go in less than 30min!
Travelling the world first for leisure, studies abroad and then for work in the cruise industry I feel most comfortable in the field of operations and “home” is wherever I can do what makes me happy, that is port & cruise terminal guest logistics, hotel operations, airport M&G and specialized turnaround & guest services training worldwide.
Cumulating over 15+ years of expertise in hospitality, cruise, and tourism industry I am 100% driven by hands-on day to day operations. As a highly collaborative manager I lead from the front. I must be on-site with my team, experiencing what the team experiences on a daily basis, in real time. We identify gaps and find creative solutions together. I love to structure, empower, and level up team members so they can reach their best potential.
I focus on turnaround operations with an emphasis on SOPs enhancement and training "on the field". I am a multi-destination expert and I made it my mission to structure, empower, and level up partners, stakeholders & team members on land & at sea so they can reach their best potential and create guest experiences that truly make a difference.
With Isabelle Côté – Guest Logistics.ca I wish to offer a unique freelance formula of operational support & on-site training to ports & destinations, cruise terminals, ground handlers, hotels & airports. I built my partnerships on efficiency, expertise & trust!
BRANDS & PORTS
BRANDS*
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Norwegian Cruise Lines
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Regent Seven Seas, Oceania Cruises
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Holland America Line
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Princess Cruises (including all Medallion class vessels)
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Seabourn
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Cunard Line
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Silverseas Cruises
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Carnival Cruise Lines
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Disney Cruise Line
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Viking Cruises
PORTS*
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CANADA
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Quebec City
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Montreal
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Vancouver
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USA
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Miami
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Fort Lauderdale - Port Everglades
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Los Angeles, San Pedro
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Seattle
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EUROPE
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Copenhagen, Danemark
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Marseille, France
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*You're not on this current list? Well maybe we should work together!
Stay Connected
"I have had the pleasure of working with Isabelle for many years in many international cruise ports. I am honored to recommend her services and invite anyone to reach out to me for additional (and glowing!) discussions regarding Isabelle."
Carma Williams
Cruise Operations at Port of Seattle, Maritime Division, USA
"In every field, there are those people who stand out. People who are passionate and who have the perfect vision to carry out operations in an optimal and professional manner. Isabelle is one of those people, so I have no doubt that she will be able to accompany in a very efficient way anyone who needs a hand in their business.
Jean-François Beaulieu
Cruise Operations at Port of Quebec, QC, Canada
"Isabelle has great leadership qualities and is able to motivate and inspire at all levels.
She is professional and goal oriented and takes immense pride in all she is tasked to do. Isabelle is an asset to any company."
Andrew Parker
Operations Manager at Destinations North America, Vancouver, B.C. Canada
Testimonials
CONTACT ME
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Miami: +1-305-778-1519
Québec: +1-581-991-9051
Worldwide in French, English & Spanish
